Refund policy

 Le Luxe Collection Return Policy

We have a 14-day return policy, which means you have 72 hours after receiving your item to request a return or exchange.

      At Le Luxe Collection, we do not offer refunds on items below $100 Instead, we issue store credit for eligible returns. Store credit never expires and can be used toward any future purchase.

To be eligible for store credit:

• Your return must be requested within 72 hours of receiving your order.
• Items must be returned within 14 days of delivery.
• Items must be unworn, unused, with original tags, and in original packaging.
• You must provide proof of purchase (receipt or order number).

Please Note:

• Customers are responsible for return shipping costs.
• Sale items, hijabs, and accessories are final sale and not eligible for return or exchange.

How to Start a Return

To begin the return process, please contact us at Contact@leluxecollection.com.

Returns must be sent to the following address:

3877 Boston Rd, Bronx, NY 10466

Important:

Items sent back without first requesting a return will not be accepted.

If your return is  credited you can return the items to the address above.

You can always email us with any return-related questions at Contact@leluxecollection.com

Damages and Issues

Please inspect your order upon delivery. If you receive the wrong item or it arrives damaged or defective, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns on:

-Perishable goods (e.g. food, flowers, or plants).

-Custom products (e.g. special orders or personalized items).

-Personal care goods (e.g. beauty products).

-Hazardous materials, flammable liquids, or gases.

-Sale items and gift cards.

If you’re unsure whether your item qualifies, feel free to contact us.

Exchanges

The fastest way to get what you want is to return the item and place a new order separately, once the return is approved.

European Union Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason, without justification. The item must be unworn, unused, with tags, and in its original packaging — and include proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll let you know if the store credit is approved. If approved, your store credit will be issued and you can manage it by your logging into your account on our website (excluding shipping) full amount of purchase will be issue into store credit.

Please note:

If it’s been more than 2 business days since your store credit was approved, and it doesn’t reflect in your account please contact us at Contact@leluxecollection.com